Q : Is the price of the online store the same as that of the offline store?
A : The price of the product is the same for both online and offline.
However, sometimes online and offline prices can be different.
In such cases, the amount shown on the purchased receipt is the correct price of the product.
Q : How does the price discount apply?
A : There is no duplicate price discount for products that have already been discounted from the original sale price.
Q : Can I get out of stock again?
A : We are trying to make sure that out-of-stock goods are restocked as soon as possible. If there is no inventory, the product will be deleted from the site.
Q : Will I receive the same product as the picture on the Web?
A : The same product as the picture will be delivered except for hand-made products that may differ slightly in the final closing stage.
Q : Can I cancel my order?
A : To cancel your order, you can cancel it by logging in and clicking the 'My Order' menu.
If you purchased as a non-member, you can click the 'Order Information' link in the order confirmation email sent and then click 'Cancel'.
Q : Can you track your order processing status?
A : After logging in, you can check the status of your order in real time by clicking the 'My Order' menu.
If you purchased as a non-member, you can click the "Order Information" link in the order confirmation email sent.
Q : What if there is a defect or if I receive a product that is different from what I ordered?
A : Please contact the customer service center if you have received a product that is different from the one you ordered.
- Customer Center : See bottom number